Refund policy

Return and Refund Policy

We understand that sometimes your expectations may differ from the received product, and at Indohub, we want to ensure your satisfaction. Here's our straightforward and customer-centric return and refund policy:

Partial COD Advance Payment (Non-Refundable) To process and confirm Cash on Delivery (COD) orders, a partial advance payment of ₹100 is required. Please note that this ₹100 advance is strictly non-refundable. If an order is cancelled after it has been dispatched, or if the customer refuses to accept the delivery at their doorstep, this advance amount will be forfeited to cover forward and return shipping charges.

5-Day Return Period We offer a 5-day return period from the date you receive your order. If within this time frame you find that the product doesn't meet your expectations or has any defects, we are here to assist you.

Hassle-Free Returns To initiate a return, please follow these steps:

  • Contact Us: Reach out to us via email at wearesindhu@gmail.com within the 5-day period, stating the reason for the return.

     

  • Return Approval: Our customer support team will guide you through the return process and provide you with a return authorization if the conditions are met.

     

  • Packaging: Ensure the product is unused, in its original packaging, and includes all accessories.

     

  • Return Shipment: Ship the product back to us using a reliable courier service.

     

Refund Guarantee Once we receive and inspect the returned item and approve the return, we will initiate a refund for the product's value. (Please note: For Partial COD orders, the ₹100 advance payment remains non-refundable). Please allow 3 business days for the refund to be processed to your original payment method or bank account.

 

Common Conditions for Return and Refund Approval To ensure a smooth return and refund process, please note the following conditions:

  • Unused Condition: The product must be unused and in its original packaging.

  • Initiate Within 5 Days: The return must be initiated within the specified 5-day period from the date of receiving the order.

     

  • Approval Process: Returns are subject to approval by our customer support team.

     

  • Product Integrity: The product must be in resalable condition with all accessories included.

     

Unpacking Video Recommendation To expedite the return approval process, we highly recommend creating an unpacking video when you receive your order. This video can serve as evidence in case there are any discrepancies or defects. Please include clear footage of the unboxing, showcasing the product, and highlighting any concerns.

 

Our Commitment to Your Satisfaction Your satisfaction is our top priority at Indohub. We are dedicated to providing a hassle-free and transparent return process because we care about your shopping experience. If you have any questions or concerns, our friendly customer support team is here to assist you.

Thank you for choosing Indohub. Happy shopping!